We will not ship orders to any US-based address if the billing information is outside of the US. These orders will be cancelled.
What is your return policy?
Returns are accepted, as long as they products have not been opened and are done within 14 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them).
You must obtain a Return Authorization number before shipping your item back, or your return will not be accepted.
To obtain a Return Authorization number, please contact us.
There is a 25% restocking fee on non-defective items to offset lost shipping, credit card and labor costs.
Customer is responsible for shipping the item back to us. are accepted, as long as the products have not been opened from our vacuum-sealed packaging and/or manufacturer's original packaging, used or modified the item must be brand new and unused. This done within 14 days of receipt of the product (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). Returns must be received within 30 days of when the return authorization number was issued to you. After 30 days the RA number will become void. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received. We do not reimburse shipping costs. If the mistake is ours, we can provide you with a pre-paid return shipping label. Please contact us for details. We strongly recommend you insure any package being returned to us. If your return is lost or damaged there is nothing we can do.
Exchanges are welcome as long as they are done within 14 days and the product is in new, unopened condition.
You must obtain a Return Authorization number before shipping your item back, or your exchange will not be accepted.
To obtain a Return Authorization number, please contact us. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. If the item is defective, we will provide you with a mailing label. Once the defective or item to be exchanged is received by our shipping department, we will ship your order.
We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
Can you accommodate custom orders?
We are happy to fulfill custom orders for our inserts/refills, as these are packaged in-house. Please contact us at firstname.lastname@example.org with your requests and to receive a quote. Note: Custom orders are not eligible for promotional discounts or special pricing.
By checking the acceptance of "terms and conditions" box, the purchaser agrees that all sales are final and no chargebacks will be initiated on the credit card utilized or by any financial institution utilized for payment, including, but not excluding PayPal, Apple Pay, Android Pay, Google Pay, Amazon Pay, Bank Wire, ACH from a financial institution or any and all credit card purchases without the written notification or consent by Dark Angel Medical, LLC.